top of page

Mshairismypassion Policy & Information

By booking an appointment with MSHAIRISMYPASSION LLC. you acknowledge that you have fully read, understand and agree to MSHAIRISMYPASSION LLC. terms and conditions regarding my appointment policy.

 

Due to the coziness of the salon, if a client is showing symptoms of being sick in any way, I reserve the right to refuse service and reschedule your appointment. As a friendly reminder there are NO REFUNDS on any nonrefundable deposits, appointments, products, accessories, wigs etc. 

MSHAIRISMYPASSION LLC. RESERVES THE RIGHT TO REFUSE SERVICES.

 

As of 2010, Mshairismypassion LLC. does not give out refunds for any services, products, etc. Please refer to my policies available on my website. Please be sure to view pictures and videos of my work to ensure that I am the right stylist for your needs before booking any appointment with me. Inspiration pictures and videos are always welcomed but please keep in mind that Mshairisypassion LLC. can only try to duplicate to the best of my abilities. If I cannot perform a service, I will reccomend a referral.

 Please do not bring guests or any extra people to your appointment, they will be asked to leave. The salon studio is a cozy space and can only accommodate scheduled clients. Non-compliance will prompt rescheduling of the appointment. No children are permitted in the salon studio unless being serviced. Any child that is being serviced that cannot cooperate, behave and or hold still for their service will not be seen due to liability issues. I MSHAIRISMYPASSION LLC. will not allow hold any child to be held down for a service. The child being serviced must be able to sit still and cooperate for me to properly perform the requested service. Additional fees will be applied to your service for children who cannot cooperate. I reserve the right to cancel and refuse services. Tangled and matted hair will be charged a $25-$50 fee for every hour that it takes to detangle.

 

All services require a NONREFUNDABLE deposit fee that is due upon booking your appointment. All deposits are non refundable.  The nonrefundable deposit is NONREFUNDABLE but it does go towards the total amount of your service fees. Your nonrefundable deposit is only valid for 60 days from your original appointment to be put towards any service or product for the same amount of the original deposit if you cancel or reschedule your appointment. If you cancel your appointment, you will be responsible to contact me to rebook your appointment without paying an additional nonrefundable deposit, Failure to rebook an appointment after 60 days of your appointment or payment of your original nonrefundable deposit will result in a forfeit of your said nonrefundable deposit.

 

Late fees apply to all appointments after 10 minutes. Any clients who are more than 15 minutes late will need to reschedule. Late fees range from $10-$35 that will be added onto the service fee. I will not be able to accommodate any last minute changes to any services that were not originally booked. If there is ample enough time for me to change your requested service for you by your request, the change in service fee will result in a $35 fee. In the event that you need to cancel your appointment, please be sure to give us a 48-hour notice to be able to fill your appointment . This allows other guests to book an appointment during this time slot.

 

Any clients who reschedule 48 hours or less will need to pay a $25-$50 inconvenience fee. This fee can be deducted from your deposit or added onto your services. Any appointments that are ‘no show’ will be subject to 100% of the scheduled service(s) charges for that appointment to be paid in full before rescheduling. Any clients who reschedule or cancel more than 2 times must pay for their service in full prior to booking their appointment or they will not be seen.

 

You can cancel or reschedule your appointment by signing up on www.mshairismypassion.com or emailing mshairismypassion@Gmail.com, Messaging the page Facebook.com/mshairismypassion or by call/texting 9104762390

If you are a no show client who made a deposit, you will have 72 hours to book and complete an appointment otherwise your deposit will be forfeited and you will not be allowed to make any future appointments. All clients who are no call no shows will not be given any future appointments!

I DO NOT PERFORM MAITENANCE ON OTHER STYLISTS WORK!

Any clients who purchase any items from Mshairismypassion = No refunds or exchanges on any items. ALL SALES ARE FINAL.

I reserve the right to refuse to service anyone.

Services that take 6 or more hours must be made before 2pm.

Services that take more than 6 hours are available to be performed for an additional after hours fee.

Cash is always accepted as a form of payment, Please have the right amount.

Credit cards are also accepted but will be subject to a TN taxes on top of your service fee.

Please don't make an consultation appointment with the intent to get full service the same day.

A consultation is a FREE 15 minute appointment for advice, questions and concerns with the inention to book an appointment with MSHAIRISMYPASSION LLC.

By booking this appointment you agree that you have read and fully understand to comply with MsHairisMyPassion LLC. booking policies, terms and conditions.

 

. Please refer to my website www.mshairismypassion.com/information to read my full cancellation policy.

CUSTOM WIG ORDERS

Please be sure to read this information fully and thoroughly, as well as follow all recommended instructions to ensure you receive your custom unit exactly as you wish. This will ensure you avoid any unnecessary issues that would cause your end result, and overall experience with MsHairisMyPassion to be less than satisfactory.

In the event you require clarification or any further information regarding anything involved in this process or not included in the given details below, we encourage you to contact us with any inquiries PRIOR to beginning the process.

MsHairisMyPassion strives to provide the best quality constructed unit to your custom specifications and we want you to be fully informed, and pleased with your unit. MSHAIRISMYPASSION does not compose wigs with synthetic hair fibers, synthetic blend human hair, or extreme low quality processed human hair. All payments are due prior to sending the hair to Mshairismypassion. Turn around times start from the date your hair is received, if your payment has been made. If payment is not made once hair is received, turn around time starts from the date that the payment is made. MSHAIRISMYPASSION does makes wigs with previously installed hair, but if the wefts/tracks are cut there is an additional $25 fee.  They must be prepped, cleaned and ready for me to start the unit otherwise the will be an additional fee. Basic custom unit turnaround time is 7 buisness days. If you need custom color it's an additional 3 buisness days added on to the total time. Alternative rush options with quicker turn around times are available for additional costs as stated, indicated, and shown.  TURN AROUND TIMES DON’T INCLUDE WEEKENDS OR HOLIDAYS.

Basic colors natural hair colors are $85 and for up to 3 bundles. This does not include lifting the hair from black to blonde. I, Sarah West of Mshairismypassion am not responsible for any hair that is damaged during the coloring process. I will advise you before performing the color service if the is any risk to the hair if I color it.  If you agree to these terms please sign below. Also some hair may not lift to a specific color without causing tangling, shedding etc. Please remember that the accuracy of your measurements will determine how your unit fits so it’s imperative to follow the proper measurement instructions given below and make sure they’re accurate.  MSHAIRISMYPASSION cannnot be responsible for a poor fitting unit due to inaccurate measurements. 

1. Circumference – All the way around your head.

2. Ear to Ear – Rest soft tape measure on the tip of your ear and it should go all the way around to the other side on top of your other ear.

3. Front to Back – You want the tape measure to start at the front of your hairline and go all the way to the back of your nape.

4. MEASUREMENTS ARE NEEDED FOR FULL WIGS WITH CLOSURES

5.

NOTE: It is best to take your custom wig fitting measurements with your hair secured up or down in the similar fashion that you would secure it when wearing your wig unit to ensure proper fit.

6. By placing an order/sending hair to Mshairismypassion, you have acknowledged that you have read and agreed to all terms that are provided on the website.  YOU HAVE ALSO ACKNOWLEDGED THAT YOU HAVE READ “ALL” INFORMATION THAT IS PROVIDED UNDER THE POLICIES, PRICING, AND Q&A.

7.

DISCLAIMER: We do have the right to refuse service!!!!!! Especially if you are complicated.

 

 

SINCE ALL NATURAL HAIRLINES VARY, IT IS POSSIBLE THAT IN SOME CASES YOUR FRONTAL ON YOUR CUSTOM WIG UNIT MAY FALL BEHIND YOUR EAR AT AN ANGLE DUE TO THE COMPOSITION METHOD OF MSHAIRISMYPASSION CUSTOM UNITS ARE MADE. DUE TO THIS FACTOR FHW DOES NOT SUGGEST GETTING A FRONTAL WIG UNIT IF YOU HAVE A LOW HAIR LINE, (meaning not much space between your natural hair line and your eye brows), IF YOU HAVE AN EXTENDED WIDOW’S PEAK OR EXTENDED SIDEBURNS, OR ANY OTHER SITUATION THAT IS CONSIDERED TO MAKE YOUR NATURAL HAIRLINE OTHER THAN “AVERAGE”. IF YOU ARE UNSURE IT IS PROBABLY SAFE NOT TO TAKE A CHANCE ON A FRONTAL WIG FOR THE FIRST TIME THROUGH THE MAIL. YOU MAY WANT TO TRY A FRONTAL INSTALL IN PERSON TO DETERMINE IF WEARING A FRONTAL IS FOR YOU BEFORE TRYING A FRONTAL WIG INSTALLATION METHOD. ***

 

ANY LAST MINUTE CHANGES ONCE THE UNIT IS COLORED, STYLED ETC WILL RESULT IN A $50 INCONVENIENCE FEE.

Shipping: MSHAIRISMYPASSION CANNOT AND WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGED PACKAGES DUE TO COURIER OR THE ELEMENTS, NOR WILL WE HOLD RESPONSIBILITY FOR PACKAGES THAT NEVER REACH OUR DESTINATION, PROVIDE COMPENSATION FOR THE LOSS OF EXPENSE IN THE EVENT OF LOSS OR DAMAGE OF ANY PACKAGES.***

ALL WIG UNITS ARE RETURN SHIPPED VIA UNITED STATES POSTAL SERVICE (USPS) WITH SIGNATURE TRACKING DELIVERY CONFIRMATION AND INSURED FOR THE AMOUNT THE CLIENT SELECTED ON THE WEBSITE FOR INSURANCE COVERAGE. MSHAIRISMYPASSION IS NOT RESPONSIBLE FOR LOSS, DAMAGE OR DELAYS FOR WHATEVER UNCONTROLLABLE CIRCUMSTANCES FOR RETURN SHIPMENTS ONCE SHIPPED. YOU WILL NEED TO CONTACT USPS IN THE EVENT OF LOSS OR DAMAGE OF RETURN SHIPMENTS TO PROCESS INSURANCE CLAIMS OR TRACK DELAYED OR LATE SHIPMENTS DUE TO COURIER DELAYS, HOLIDAYS, NATURAL DISASTERS.

 

NO EXCEPTIONS! IT IS UP TO THE CUSTOMER TO OBTAIN THEIR MEASUREMENTS AND OBTAIN THEM PROPERLY AND ACCURATELY PRIOR TO PURCHASING WIG MAKING SERVICES OR SENDING ANY BUNDLES AND A FRONTAL TO MSHAIRISMYPASSION OR SERVICES. MSHAIRISMYPASSION CANNOT AND WILL NOT BE RESPONSIBLE NOR CAN YOU RECEIVE ANY REFUND/EXCHANGE/RETURN OR MODIFICATIONS OR ANY FORM OF COMPENSATION DUE TO IMPROPER FIT OF YOUR FRONTAL WIG UNIT FROM MSHAIRISMYPASSION IF YOUR HEAD MEASUREMENTS DO NOT FALL WITHIN THE PROPER RANGE AS STATED OR IF YOU FAIL TO PROPERLY OBTAIN YOUR OWN HEAD MEASUREMENTS AS THIS IS A PERSONAL RESPONSIBILITY AND MSHAIRISMYPASSION PROVIDES REFERENCE FOR TAKING PROPER MEASUREMENTS AS WELL AS CONTACT OPTIONS FOR HELP AND FURTHER VALID INQUIRIES IF REQUIRED TO AVOID THIS. ONCE YOU COMPLETE THE TRANSACTION PAYMENT PROCESS VIA THE MSHAIRISMYPASSION WEBSITE YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND THAT YOU UNDERSTAND THE TERMS AND CONDITIONS AND ALL ASSOCIATED DETAILS OF PURCHASING A CUSTOM FRONTAL WIG UNIT FROM MSHAIRISMYPASSION, THUS FORFEITING ANY FUTURE COMPLAINTS THAT WILL BE OF NOW FAULT/RESPONSIBILITY OF MSHAIRISMYPASSION. *

 

 

“By placing an order with SARAH W. of MSHAIRISMYPASSION, you have acknowledged that you have read, agree fully and understand all terms that are provided on the website.” You have also agreed that you have read “ALL” information under the Q&A, Policies and Pricing tab and on this form and on this website”.


 

www.mshairismypassion.com

@MSHAIRISMYPASSION on Instagram

www.facebook.com/mshairismypassionLLC

 

Thank you in advance for your time and patience.

bottom of page